Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can fix noisy garage door operation the same day you call. Noisy doors are often caused by worn rollers, loose hardware, or lack of lubrication - all quick fixes for our experienced technicians. For emergency situations, we offer 30-minute response times. Call us at (509) 236-7335 and we'll get your door running quietly again.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors can be caused by several factors: worn or damaged rollers (especially metal rollers), loose nuts and bolts, lack of lubrication on moving parts, worn hinges, problems with the opener chain or belt, or issues with the torsion springs. Our technicians will diagnose the exact cause and provide the most cost-effective solution. Regular maintenance can prevent most noise issues.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for commercial garage door installations. We understand that commercial doors are a significant investment, and we work with several financing partners to provide affordable payment plans. Contact us for a free quote and to discuss financing options that fit your business budget.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours. This includes removing the old door, installing the new door, setting up the opener, and testing all safety features. Commercial installations may take longer depending on the size and complexity. We'll provide a time estimate during your free consultation.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components, lubrication of rollers, hinges, and springs, tightening of all hardware, testing and adjusting spring tension, checking and adjusting track alignment, testing auto-reverse safety features, inspecting and cleaning photo-eye sensors, and checking weatherstripping condition. Regular maintenance extends your door's lifespan and prevents costly repairs.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes! Our technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also work with all opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we can help.

Question 7

What is your warranty policy?

Accepted Answer

We stand behind our work with a 1-year warranty on all labor and repairs. New door installations include manufacturer warranties that typically range from 1-lifetime depending on the product. We'll explain all warranty details before any work begins so you know exactly what's covered.

Question 8

Do you offer emergency services on weekends and holidays?

Accepted Answer

Absolutely! We provide 24/7 emergency garage door services, including weekends and holidays. If your door is stuck, won't close, or poses a safety hazard, call us immediately at (509) 236-7335. Our average emergency response time is 30 minutes.

Question 9

How do I know if I need a repair or full replacement?

Accepted Answer

Generally, if your door is less than 15 years old and the issue is isolated (like a broken spring or damaged panel), repair is usually the best option. If your door is older, has multiple problems, or you're experiencing frequent issues, replacement may be more cost-effective. Our technicians will give you an honest assessment and help you make the best decision for your situation and budget.

Question 10

Can you match my existing door style for a panel replacement?

Accepted Answer

In many cases, yes. We work with manufacturers who can provide matching panels for most door styles and colors. If an exact match isn't available, we'll discuss alternatives with you. For very old or discontinued styles, a full door replacement might provide better value and improved functionality.

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